Evaluation and support should be outlined in the original project plan as an ongoing process.

Evaluation and support should be outlined in the original project plan as an ongoing process.

• A. Should be outlined in the original project plan as an ongoing process.
• B. Are unnecessary once the implementation is complete
• C. Does not require dedicated resources
• D. Can be done by assigned super users.

Answer: (A)

Planning for evaluation and ongoing support from the start ensures the project delivers lasting value. When the original plan specifies how success will be measured, what resources will monitor performance, and how support will be provided after go-live, it creates accountability, secures needed funding, and sets clear expectations for stakeholders. This includes defining metrics, data collection timing, roles responsible for follow-up, and the training and help-desk activities that keep users proficient. Without this upfront, post-implementation gaps can arise—issues go unresolved, adoption stalls, and the system may fail to meet safety and clinical needs. Ongoing evaluation and support do require dedicated resources and governance; assuming otherwise leaves the system vulnerable to delays, poor maintenance, and insufficient user feedback channels. Relying solely on a few super users typically doesn’t scale or sustain ongoing support and measurement.

Planning for evaluation and ongoing support from the start ensures the project delivers lasting value. When the original plan specifies how success will be measured, what resources will monitor performance, and how support will be provided after go-live, it creates accountability, secures needed funding, and sets clear expectations for stakeholders. This includes defining metrics, data collection timing, roles responsible for follow-up, and the training and help-desk activities that keep users proficient. Without this upfront, post-implementation gaps can arise—issues go unresolved, adoption stalls, and the system may fail to meet safety and clinical needs.

Ongoing evaluation and support do require dedicated resources and governance; assuming otherwise leaves the system vulnerable to delays, poor maintenance, and insufficient user feedback channels. Relying solely on a few super users typically doesn’t scale or sustain ongoing support and measurement.